Shipping & Returns

We want your Nee.toys order to arrive safely and make our shipping and return process as clear as possible.

Shipping Destination

We currently ship eligible orders within the United States.

Order Processing

Orders are generally processed during business days. Processing time is separate from carrier transit time.

Once your order has shipped, you may receive shipping confirmation and tracking information when tracking is available.

Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

If an order qualifies for a free shipping promotion, the applicable offer will be shown on the website or during checkout.

Estimated Delivery

Estimated delivery times depend on the shipping method, destination and carrier. Any delivery date provided during checkout or after shipment is an estimate unless explicitly stated otherwise.

Carrier delays caused by weather, holidays, high shipping volumes or other circumstances outside our reasonable control may occasionally affect delivery.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has been shipped, we may not be able to change its destination.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly at support@nee.toys and include your order number and photographs when appropriate.

Our customer support team will review the issue and provide available resolution options.

Returns

Return eligibility and refund conditions are described in our Return Policy. Please review the Return Policy before sending any item back.

Returns sent without the required return instructions may delay processing.

Questions?

For shipping or order assistance, contact: support@nee.toys