Frequently Asked Questions

Are the products sold on Nee.toys genuine?

Yes. Nee.toys sells genuine products sourced through trusted supply channels.

Is Nee.toys the manufacturer of NeeDoh®?

No. Nee.toys is an independent retailer and is not the manufacturer of NeeDoh®. NeeDoh® is a trademark of Schylling, Inc.

Where do you ship?

We currently ship eligible orders within the United States.

How much does shipping cost?

Available shipping options and applicable charges are displayed during checkout before payment.

How can I track my order?

When tracking is available, tracking information will be provided after your order ships.

Can I change or cancel my order?

Contact us as soon as possible at support@nee.toys. We will try to assist, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

What if my order arrives damaged?

Please contact support@nee.toys with your order number and photographs of the item and packaging when appropriate. Our customer support team will review the issue.

What if I receive the wrong product?

Contact us at support@nee.toys with your order number and details of the item received so we can review the issue.

How do I request a return?

Please review our Return Policy for eligibility and instructions before returning an item.

How can I contact Nee.toys?

You can reach our customer support team at support@nee.toys.