Return & Refund Policy

Last updated: August 30, 2026

We want you to be satisfied with your purchase. This policy explains the conditions for requesting a return or refund from Nee.toys.

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the product must generally be unused, in its original condition and, where applicable, in its original packaging.

Starting a Return

Before sending an item back, contact us at support@nee.toys.

Please include your order number and the reason for your return request. We will provide applicable return instructions after reviewing your request.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective or different from what you ordered, contact us promptly with your order number and supporting photographs when appropriate.

We will review the issue and provide an appropriate resolution in accordance with applicable law and this policy.

Non-Returnable Items

Certain products may not be eligible for return after being opened or used where returning the product would create hygiene, safety or resale concerns, except where the product is defective or applicable law provides otherwise.

Return Shipping

For ordinary returns that are not caused by an error on our part, return shipping costs may be the customer's responsibility.

If we confirm that an item was shipped incorrectly or arrived damaged or defective, we will provide appropriate instructions regarding return shipping.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.

Original Shipping Charges

Original shipping charges may not be refundable for ordinary returns unless required by applicable law or the return results from an error on our part.

Exchanges

If you need a different product, please contact customer support to determine the options available for your order.

Contact Us

For return or refund questions:

Email: support@nee.toys